Refund policy

We understand that sometimes things don't work out as planned, and we want to make your return process as smooth as possible. Please read our return policy carefully:

1. Returns Accepted within 14 Days:
   • You have 14 days from the date of receiving your purchase to initiate a return.
   • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
2. Customer Provides Return Shipping:
   • The customer is responsible for return shipping costs.
   • We recommend using a trackable shipping method to ensure the safe and documented return of your item.
3. No Restocking Fee:

   We believe in transparent and fair business practices, and therefore, we do not charge any restocking fees for returned items.

4. Exclusions:
   • Final sale items are non-returnable. Please check the product listing or contact our customer service for clarification on whether an item is considered a final sale.
5. Return Process:
   • To initiate a return, please contact our customer service team within the 14-day return window.
   • Provide your order number, the reason for the return, and any relevant information or images.
   • Once your return is approved, we will provide you with detailed instructions on how to return the item.
6. Refund or Exchange:
   • Upon receiving the returned item and confirming its eligibility, we will process your refund or exchange as per your preference.
   • Refunds will be issued to the original payment method.
7. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Contact Information: For any questions or concerns regarding returns, please contact our customer service team at Support@beautikasecret.com.

By making a purchase with us, you agree to and accept the terms outlined in this return policy. We appreciate your understanding and thank you for choosing Beautika Secret.